Refund Policy
How to contact TailGift about a custom sticker, digital artwork or designer-refinement order.
Last updated: 2026-09-08
Check Your Order Before Payment
Payment locks a new sticker order’s artwork placement and address saved at checkout and starts its production status. Review everything before payment. There is no second print-confirmation step for these orders.
Report a Problem
Contact us with the order number and a description of the issue. Cancellation, refund and replacement terms for real purchases will be published before live checkout opens.
Digital Artwork and Designer Refinement
A digital order unlocks the available original-resolution file shown for that artwork. Designer orders keep the brief, messages and delivered drafts in a private conversation; accepting a delivered draft is an explicit action. Contact support about a problem with either order.
After a Simulated Refund
A refunded order no longer grants its download access, and unused reward credits are withdrawn. Access granted by a separate eligible paid order is evaluated independently. Test refunds do not move real money.